Your Privacy Matters at dan55

This Privacy Policy ("Policy") describes how dan55 ("Platform", "we", "us", or "our") collects, processes, stores, and protects the personal information of individuals who access or use the dan55 website at dan55.pro, its associated mobile interfaces, game services, sports betting features, and PKR payment systems.

This Policy applies to all users of dan55 regardless of location, with particular relevance to Pakistani players accessing the platform from Karachi, Lahore, Islamabad, Faisalabad, and other cities across Pakistan. References to "personal data" or "personal information" throughout this document mean any information that identifies, or could reasonably be used to identify, a specific individual.

This Policy should be read alongside the dan55 Terms & Conditions and the dan55 Responsible Gaming policy, both of which contain additional provisions relevant to your use of the platform.

dan55 collects personal data through several channels: directly from you during registration and account use, automatically through your device and browsing behaviour, and — in limited circumstances — from trusted third-party verification services. The categories of data we collect are detailed below.

dan55 uses the personal data we collect solely for the purposes described in this Policy. We do not use your data for purposes incompatible with those stated here without first obtaining your explicit consent or establishing a new lawful basis for processing.

• Account creation and management: Processing your registration, verifying your identity, maintaining your dan55 account, and enabling access to the platform's full feature set.
• Transaction processing: Facilitating PKR deposits and withdrawals via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and other supported payment methods. Maintaining accurate financial records for each account.
• KYC and AML compliance: Verifying your identity and age (21+) in accordance with our anti-money-laundering obligations. Screening transactions for suspicious activity and reporting to relevant authorities as required by law.
• Platform operation and security: Detecting and preventing fraud, account takeovers, bot usage, and other prohibited activities. Monitoring platform integrity and ensuring fair play across all casino and sports betting products.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour. Enabling and enforcing self-exclusion requests, deposit limits, and cooling-off periods as set by you in your account settings.
• Customer support: Responding to your enquiries via live chat, processing complaints, and maintaining records of support interactions for quality and compliance purposes.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time via account settings.
• Analytics and platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience. Individual-level data is not used for platform analytics beyond what is necessary for personalisation.

dan55 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved. We rely only on legitimate legal bases and do not process your data arbitrarily.

• Contractual necessity: Processing required to perform the contract between you and dan55 — including account registration, transaction processing, and access to games and betting markets. Without this processing, we cannot provide the service.
• Legal obligation: Processing required to comply with applicable laws, including KYC identity verification, AML transaction monitoring, age verification (21+), and regulatory reporting obligations.
• Legitimate interests: Processing undertaken for dan55's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and internal analytics — provided these interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent — such as for marketing communications or optional cookies — we will obtain this consent clearly and separately. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

dan55 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the circumstances described below, and only to the extent necessary for each stated purpose.

• Payment processors: Your financial data is shared with payment service providers — including JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK — strictly to process your PKR deposits and withdrawals. These providers are bound by their own data protection obligations.
• Identity verification providers: Third-party KYC service providers may receive your identity documents and verification data to confirm your age and identity. These providers are contractually bound to process your data only for the stated KYC purpose.
• Game software providers: Technical gameplay data (session identifiers, bet amounts, game outcomes) may be shared with the game software providers whose titles are available on dan55, for the purpose of settling game rounds and auditing RNG integrity.
• Regulatory and law enforcement authorities: Where required by law or a lawful regulatory request, dan55 will disclose personal data to the relevant authority. We will endeavour to notify you of any such disclosure where legally permitted to do so.
• Fraud prevention services: Aggregated risk signals and, where necessary, account-level data may be shared with fraud prevention and anti-money-laundering services to protect the integrity of the platform and other users.
• Professional advisors: Legal, accounting, and auditing professionals engaged by dan55 may have access to your data under strict confidentiality obligations where necessary for the performance of their professional services.

dan55 retains your personal data only for as long as is necessary for the purposes set out in this Policy, or for as long as we are required to retain it by applicable legal or regulatory obligations. The following retention periods apply as a general guide:

• Account data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, to meet AML record-keeping requirements.
• Transaction records: Financial transaction data, including PKR deposit and withdrawal records, is retained for a minimum of seven (7) years to satisfy financial record-keeping obligations.
• KYC verification documents: Identity documents are retained for the duration of the account relationship plus five (5) years following closure, in line with standard AML retention requirements.
• Support communications: Live chat transcripts and support ticket records are retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Records of your marketing preferences and consent history are retained for three (3) years from the date consent was last updated.
• Technical and log data: Server logs, IP address records, and session data are retained for up to twelve (12) months unless a specific investigation requires retention for a longer period.

Where retention beyond these periods is required for an ongoing investigation, legal proceeding, or regulatory enquiry, data will be retained until that matter is fully resolved.

Protecting the personal and financial data of our Pakistani players is a core operational priority for dan55. We implement a layered security approach combining technical, organisational, and procedural controls.

• Encryption in transit: All data transmitted between your device and dan55 servers is encrypted using TLS 1.3, the current industry standard for transport layer security. The dan55 website operates exclusively over HTTPS.
• Encryption at rest: Sensitive personal data stored on dan55 infrastructure — including identity documents, financial records, and KYC materials — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within dan55 is restricted to authorised staff on a strict need-to-know basis. All internal access is logged and audited regularly.
• Two-factor authentication: dan55 offers two-factor authentication (2FA) for all user accounts and enforces 2FA for all internal staff accessing user data systems.
• Penetration testing: dan55 infrastructure undergoes regular security assessments and penetration testing by qualified security professionals to identify and remediate vulnerabilities.
• Incident response: In the event of a data security incident that affects your personal data, dan55 will notify you without undue delay and take immediate remedial action. We will communicate the nature of the incident, the data affected, and the steps being taken to address it.

dan55 uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to remember your preferences, and — where you have consented — to analyse how users interact with the platform.

• Strictly necessary cookies: These cookies are essential for the dan55 platform to function. They manage your login session, maintain your account state across pages, and ensure secure navigation. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: These cookies remember your preferences — such as your chosen language, preferred currency display (PKR), and responsible gaming settings — to provide a more personalised experience on return visits.
• Analytics cookies: Where you have given consent, analytics cookies allow dan55 to understand how users navigate the platform, which games are most popular, and where technical issues arise. This data is aggregated and anonymised before analysis.
• Security cookies: Short-lived cookies used for fraud detection, bot prevention, and session integrity checking. These are strictly necessary and cannot be opted out of.

You may manage your cookie preferences via your browser settings at any time. Note that disabling certain categories of cookies may affect your ability to use some features of the dan55 platform. Cookie consent banners are presented on first visit and can be revisited at any time via the platform's privacy settings panel.

dan55 recognises and upholds the privacy rights of all users. Regardless of your location within Pakistan, you are entitled to exercise the following rights in relation to your personal data held by dan55. Requests may be submitted via the 24/7 live chat support team or by email (details in Section 12).

• Right of access: You have the right to request a copy of the personal data dan55 holds about you, along with information about how it is being used. We will respond to access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly via your account settings panel without contacting support.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. Note that erasure requests may be subject to mandatory retention obligations under AML law — in such cases, we will suppress your data from active use while retaining it to meet legal obligations.
• Right to restrict processing: You may request that dan55 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to object: Where we process your data on the basis of legitimate interests, you have the right to object. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time via account settings or by contacting support. Withdrawal does not affect the lawfulness of prior processing.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format where technically feasible and where processing is based on consent or contract.

dan55 is strictly an adult platform. Access is prohibited to any individual under the age of 21 years. We do not knowingly collect personal data from minors, and we actively implement age verification measures to prevent underage access.

• Age gate at registration: All new users are required to confirm their date of birth during registration. Users who indicate they are under 21 are blocked from completing registration and no account data is retained beyond what is necessary to record the blocked attempt.
• Document-based KYC: For withdrawals above standard thresholds or where age is uncertain from registration data, dan55 requires document-based identity verification to confirm the user is 21 or older.
• Data of discovered minors: If dan55 discovers that a minor has registered using false information, all data associated with that account will be deleted (subject to any mandatory retention for fraud investigation purposes), any winnings will be voided, and any deposited funds will be returned to the originating payment method.
• Parental controls: Parents or guardians who believe a minor has accessed dan55 should contact our support team immediately via live chat. We will investigate and act promptly.

dan55 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered users via a platform notification or email to the registered account address.

• The current version of this Privacy Policy is always accessible at dan55.pro/privacy-policy.
• The version number and effective date shown in the document reference panel at the top of this page indicate the revision currently in force.
• Continued use of the dan55 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
• If you disagree with any changes to this Policy, you should cease using the platform and may request voluntary account closure and deletion of your data subject to the retention requirements described in Section 06.

For all privacy-related enquiries, data rights requests, or concerns about how dan55 handles your personal information, please contact our dedicated support team. We aim to acknowledge all privacy-related requests within 48 hours and resolve them within 30 calendar days.

• Support Email: [email protected] — for written data requests, erasure requests, or formal privacy complaints.
• Live Chat: Available 24/7 directly on the dan55 platform — for urgent account-related privacy concerns or to initiate a data access request.
• Response Timeframe: Standard privacy requests are handled within 30 days. Complex requests involving large volumes of data may take up to 60 days, in which case we will inform you of the extended timeline.
• Identity verification: All data rights requests will require identity verification before we can action them. Please have your registered account details and identity document available when submitting a request.